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Find answers, documentation, and support options for your IM Vision LED installation.
Support resources
Documentation
Access user manuals, installation guides, and specifications.
Software Downloads
Download control software, firmware, and configuration tools.
Open a Ticket
Describe your issue and our support team will respond quickly.
Frequently asked questions
How do I request emergency support?
Call our 24/7 support line at 010 330 46 36 or email support@imvision.se. Enterprise clients receive priority on-site dispatch.
What is covered under a service agreement?
Depending on your tier, coverage includes preventive maintenance, remote monitoring, spare module management, software updates, and guaranteed response times.
Can IM Vision monitor my displays remotely?
Yes. Cloud-connected displays can be monitored 24/7 for health, temperature, signal status, and brightness performance.
How long do LED displays typically last?
With proper maintenance, indoor LED displays can operate 80,000–100,000 hours. Outdoor displays typically have shorter lifespans depending on environmental exposure.
Do you offer training for our team?
Yes. We provide operator training, content management guidance, and basic troubleshooting as part of most installations and service plans.
Still need help?
Our support team is available around the clock for service and technical questions.