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Find answers, documentation, and support options for your IM Vision LED installation.
Support resources
Service agreements and maintenanceDocumentation
Manuals, installation guides and specifications for your installation — request them from the service desk.
Request documentationSoftware and firmware
Control software, firmware and configuration tools are released per installation.
Request softwareFrequently asked questions
How do I request emergency support?
Call 010 330 46 36 or email support@imvision.se and we reply within 24 hours. Service-agreement clients get priority on-site response.
What is covered under a service agreement?
Depending on the agreement, coverage includes preventive maintenance, remote monitoring, spare module management, software updates and agreed response levels.
Can IM Vision monitor my displays remotely?
Yes. Connected displays can be monitored for health, temperature, signal status and brightness, so we can act before an issue reaches your audience.
How long do LED displays typically last?
With proper maintenance, indoor LED displays can operate 80,000–100,000 hours. Outdoor displays typically have shorter lifespans depending on environmental exposure.
Do you offer training for our team?
Yes. We provide operator training, content management guidance, and basic troubleshooting as part of most installations and service plans.
Still need help?
Our support team is available around the clock for service and technical questions.