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IM Vision
Service

We stay with you after install.

Monitoring, maintenance, and long-term support for reliable operation.

Report a service ticket

Have a technical issue or need support on an installation? Report it and we reply within 24 hours.

What our service covers

Service desk

One team to diagnose the issue, dispatch a technician and keep you updated until the screen is back.

Preventive Maintenance

Scheduled inspections, cleaning, and calibration extend the life of your display.

SLA Coverage

Agreed service levels, spare module programs and a maintenance plan for your installation.

Remote Monitoring

Cloud-connected diagnostics alert us to issues before they affect your audience.