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IM Vision
Service

We stay with you after install.

Monitoring, maintenance, and long-term support for reliable operation.

What our service covers

24/7 Support

Our support team is always available to diagnose issues and coordinate rapid response.

Preventive Maintenance

Scheduled inspections, cleaning, and calibration extend the life of your display.

SLA Coverage

Guaranteed response times, spare module programs, and uptime commitments.

Remote Monitoring

Cloud-connected diagnostics alert us to issues before they affect your audience.

Service levels designed for your needs

Essential

Custom

  • Business-hours support
  • Remote diagnostics
  • Annual health check
  • Discounted spare parts

Professional

Custom

  • 24/7 phone support
  • Remote monitoring
  • Quarterly maintenance
  • Priority on-site response

Enterprise

Custom

  • Dedicated account manager
  • Uptime SLA guarantees
  • On-site spare inventory
  • Custom training program

Protect your investment

Talk to our service team about a maintenance plan tailored to your installation.

Talk to a Service Specialist
Support

Create service ticket

Get help within minutes. Describe the issue and our service team will take over.

1. Contact details
2. Type of issue
3. Priority
4. Describe the issue
5. Attachments
6. Preferred contact

Important information before submitting

IM Vision begins troubleshooting as soon as the ticket is registered.

If the issue is not covered by warranty or service agreement, work will be charged according to the current price list.

Current technician hourly rate:

795 SEK/timme exklusive moms

Any costs for travel, materials, lift, lodging, freight, and external subcontractors will be charged according to quote or current price list.

If the issue is covered by warranty or valid service agreement, no charges will apply as per agreement.

By submitting, you agree that we store the information for ticket handling.